changing the way children and families access services for ever

Money is tight - public sector spending needs redirecting, here is a the new way

Profile_pic Submitted by Maureen Nuttall
Festival of Amazing Outcomes
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90% of public spending on public services are spent on acute reactive interventions. Our proposal is to deliver direct services differently which will turn around that spend over time resulting in financial savings and a stronger - less dependent society. Blended family services support - on/off line will provide each child and parent, with instant access to help at an early stage, whenever they need it, wherever they are. Using tried and tested technology to create a bespoke, easy-to-use digital framework, we will provide online, off line blended support new access pathways that better meets the individual needs of service users. This safe, scalable framework will facilitate the delivery of a broad range of modular family services, which can be configured according to local demand. This approach will result in reducing the numbers of service users demands on acute services over the long-term. This is the new way

  • Claire Ritchie
    18 Jan at 11:46

    Like it and so important...what support would be available off line?

  • Maureen Nuttall
    18 Jan at 17:32

    The list is endless eg, from on line pathway you cna find a local parenting programmes, cook n eat sessions, money skills workshops, confidence building programmes, parent & child stay n play, breakfast and after schools clubs etc

  • Claire Ritchie
    19 Jan at 12:31

    Ah I see, so your proposal is to set up an on line resource to direct people to support that already exists?

  • Maureen Nuttall
    19 Jan at 13:21

    Wow, is that how it came over? No no no the total opposite off line services available on line anywhere at anytime to provide early intervention and preventing the need for high cost direct services which many people do not need.

  • Noel Hatch
    20 Jan at 09:28

    Just a quick heads up before tomorrow, we'll be using (and part of the cafe area) for the unconference, set up in cabaret style. Each session will be up to an hour and we will have simultaneous sessions going on within the main space (up to six depending on numbers). You'll get post its, pens and flipchart paper. Any questions, give me a shout!

  • Adam Walther
    20 Jan at 13:49

    This looks interesting, and I'd say there is still something in signposting more effectively to things that already exist, perhaps

  • Leonard Anderson
    20 Jan at 19:16

    Good idea. I am all about encouraging prevention of costly services. This can be from early indications of problems eg by predictive analytics. I would also extend the scope to older people living alone and supported by their families.

    Off-line could be by simple social interactions eg phone calls.

    The problem is that it is difficult to prove the value of prevention. It can only be a guess, or unethical control groups where warning signs are deliberately ignored.

  • Gary Todd
    20 Jan at 22:56

    Completely agree about access to early intervention, Maureen. I was a Family Information Manager in an LA and we provided a brokerage service which was the closest thing I've seen so far, but aimed mainly at information. I also proposed a gateway solution which would have moved £4 million from targeted services to early intervention but it coincided with the first wave of cuts so was thrown out with the bath water. Interested to find out more about your thoughts.
    We have been working for two years on a full 0 - 100+ national service directory which tackles outcomes too, as well as a range of other challenges and agendas. This could signpost to the early intervention support you are talking about. Happy to talk more tomorrow.

  • Maureen Nuttall
    21 Jan at 09:20

    Yes your so right Leonard, it is hard to prove a negative, but there is loads of social and economic research too that points to eal;ry intervention and prevention developing safer stronger communities and saving public money. And yet as Gary has stated as soon as cuts are mentioned its the first thing to go, which is why on line easy accessible services are a solution, cheaper than off line, you get what you need and go. Like doing our own banking, booking our own holidays, wouldnt ahve doen that 5 years ago woudl we? On line early help public services has got to be the way to reverse the spiralling present day high cost.

  • Anindita Ghosh
    21 Jan at 14:50

    Hi Adam, definitely agree, getting people to the right information is often quite difficult, and it would be great if they could be directed into service more easily.

  • Anindita Ghosh
    21 Jan at 14:57

    Hi Noel, unfortunately Maureen nor I could make it today, but enjoying #outcomefest and look forward to hearing the other ideas soon. If people are interested, we can sort out a meeting another time.